Frequently Asked Questions
How do I place my order?
To place your order, follow these steps:
- Browse through our wide catalogue of Herbal Health & Personal Care Products until you find something you like, choose the products you have been looking for and click on the ‘Add to Cart’ button (you are eligible to add multiple products to your cart)
- In ‘My Cart’, you can either choose to continue shopping or confirm the order
- To proceed, you can either log into your existing Egiss account or simply continue as a ‘New User’ and create one or continue your shopping as a guest.
- Once this is all set, proceed to checkout, confirm your shipping address, select the desired payment method and confirm your order.
How do I receive my Order?
We have tie ups with reputed courier companies like FedEx, Xpressbees, Delhivery, Ecomxpress examples and many more, so your orders will be delivered right to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.
How will I get confirmation that my Order is placed successfully?
An email will be sent with your order information confirming your order. All you have to do then is, sit back, relax, and wait for your awesome Herbal Personal & Healthcare Products to arrive.
I tried placing my order using my Debit Card/ Credit Card/ Net Banking. The order was not successful but my money got deducted. What really happened with my money?
- Please check your bank/ credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days
- For assistance you can write to us at [email protected] we will be happy to help you out
How should I check the status of my Order?
- You can always log in to your account using the ‘Login’ button on the top right and check the status of your order under ‘My Orders’. Alternatively, you can also click on ‘Track Order’ under the my account option, type in your Order ID, and check your order status
- After your order is placed, we will send you confirmation of your order details over email and SMS. Once we dispatch your shipment, you will again be notified via email and SMS. In case of any unusual event which delays your order shipment, you would receive a special update from our end.
- If you still have apprehensions, write to us at [email protected], and your issue will be addressed.
Are there any hidden charges?
There are absolutely NO hidden charges. Any octroi, sales tax, or other charge is borne by Egiss Pharmaceuticals. You only pay the amount that you see in your order summary.
What should I do if my payment fails?
- Please recheck if the information provided is accurate i.e. account details, billing address, and password (for net banking); and that your internet connection is not disrupted in the process.
- If your account has been debited after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at [email protected]
What is the delivery time period?
Orders within Uganda are typically delivered in 1 – 4 days in metros and Rest of India within 4 – 7 days. International orders are delivered within 10 – 15 working days. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
Will any shipping charges be levied?
How do I track my order?
You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link to track your order. You can also track it from my account on the website. Below my account, there will be “Track your Order” option, click on it and enter your order id.
How do I return/ exchange my product(s)?
Return and Exchange Policy
- If you have received a wrong/damaged product, we can replace this with the exact same item. Products can only be exchanged if it is returned unused and intact, or by providing proof of damage/ defect.
- Please email us at [email protected] within 24 hours of delivery if you want to apply for an exchange, with relevant proof (photo or documentation) as seen necessary. We will have our customer care contact you as soon as possible.
- We will email you detailed instructions on how to exchange your product once you receive our exchange confirmation.
- Please mention your order number in the mail that you send to us.
- We only accept cancellations within 24 hours of the order being received.
- Orders cannot be cancelled if they have been dispatched by courier already.
- In case you need to cancel your order, please write to us at [email protected] with your order details. You can also call us at ——(number)
- Once we have received the products and our internal quality check has been carried out, the product amount will be credited back to your account as reward points. Refund of shipping and COD charges is not applicable.
- International orders are not eligible for return/ exchange unless an incorrect product has been delivered.
- Defective products need not be sent back to us, unless confirmed by the Customer Care team. If you have received a defective product, send us images at [email protected] and we will get back to you.
How do I cancel my order?
- An order can be cancelled directly from the registered account before it is shipped.
- If the order is shipped already, we unfortunately will not be able to cancel it. However, you can politely refuse to accept the shipment, and let us know about it.
- In case you desire any changes or edits in your order, please write to us at [email protected] and we’ll help you out.
What are the terms and conditions for return & exchange?
- You can ask for a return against any of your orders within 24 hours of its date of delivery. Products can only be exchanged if it is returned unused and intact, or by providing proof of damage/ defect.
- All online refunds will be credited into your Egiss account as Reward Points which you can use to shop on www.egisspharma.com
- The amount credited on return will be based on the price of the product at the time of purchase. Any change in the product price thereafter will not be considered.
How long does the online refund procedure take?
The online refund procedure will be initiated within 48 hours after we have received your product. Once initiated, the amount will reflect in your Egiss account as Reward Points.
The online refund procedure will be initiated within 48 hours after we have received your product. Once initiated, the amount will reflect in your Amrutam account as Reward Points.
I haven’t received my refund yet. What should I do?
· We update our customers via email once we initiate the refund procedure.
· If we’ve emailed you about initiating the refund procedure, kindly wait for the process to be completed.
Do you take bulk orders/ customize products?
Yes, we do. You can mail us with your order and design details at [email protected]. We’ll work out a discount for you, depending on your quantity.
Will I automatically receive marketing emails from you after registration?
Once you register with us, you automatically get subscribed to our newsletter. If you don’t wish to receive our newsletter, you can click on the unsubscribe link in the email.
What to do if I forgot my password?
Just click on the ‘Forgot Password’ option and we will send the password reset link via email.
I wish to add few more products in my order. Will it be possible?
Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products. Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.